The Service Design Group works with Fortune 500s and government agencies.

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We are a customer experience and service design consultancy recognized for delivering business results. If you read something you like, please let us know.

Envisioning and launching a new service for a technology startup

The Service Design Group, the premier customer experience and service design consultancy in the US, envisioned a service-based business model from the ground up for a Durham, NC based technology startup.

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Transforming service experience and aligning brand values for a national industrial equipment manufacturer

The Service Design Group, the premier customer experience and service design consultancy, uncovered opportunities to create value-add and differentiated services to combat declining renewal rates and downward pricing pressures.

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Creating a service-oriented enterprise for a complex, large-scale government agency

The Service Design Group, the premier customer experience and service design consultancy in the US, optimized service levels, business processes and customer experience design, resulting in significant time, cost and performance savings.

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We mean business.

The Service Design Group gets results. We know our solutions work, so we offer fixed prices, results-backed guarantees, and pay-for-performance contracts. If you need to transform your customer experience or service delivery, you should give us a serious look.

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