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Envisioning and launching a new service for a technology startup

The Service Design Group, the premier customer experience and service design consultancy in the US, envisioned a service-based business model from the ground up for a Durham, NC based technology startup.

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Transforming service experience and aligning brand values for a national industrial equipment manufacturer

The Service Design Group, the premier customer experience and service design consultancy in the US, uncovered opportunities to create value-add and differentiated services to combat declining renewal rates and downward pricing pressures.

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Creating a service-oriented enterprise for a complex, large-scale government agency

The Service Design Group, the premier customer experience and service design consultancy in the US, optimized service levels, business processes and customer experience design, resulting in significant time, cost and performance savings.

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What is service design and why does it matter?

In this article, The Service Design Group, the premier customer experience and service design consultancy in the US, presents the history and evolution of service design and demonstrates service design's impact on business results.

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Wake up! We are a service-based economy.

In this article, The Service Design Group, the premier customer experience and service design consultancy in the US, places the role and importance of service design within the context of broader economic trends and shows why firms must utilize service innovation to avoid commoditization.

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Models for service-based innovation - pushing beyond "delight"

In this article, The Service Design Group, the premier customer experience and service design consultancy in the US, presents best practices and models for service-based innovation and the importance of aligning service innovation to hard, measurable business results.

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Service Path - EnableTM

The Service Design Group's best practice customer experience and service design solution - Service Path EnableTM - delivers critical design thinking, service innovation, rapid prototyping and process engineering training to teams at a fixed price, backed by a results guarantee.

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Service Path - AccelerateTM

The Service Design Group's best practice customer experience and service design solution - Service Path AccelerateTM - jumpstarts customer experience, service management, and process engineering projects through a hands-on, co-creation workshop model, delivered at a fixed price, backed by a results guarantee.

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Service Path - TransformTM

The Service Design Group's best practice customer experience and service design solution - Service Path TransformTM - brings together the evaluation, innovation, coaching and planning required to start transforming your customer experience and service delivery, all in one fixed price package, backed by a results guarantee.

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Proto-Takeover

The Service Design Group's best practice customer experience and service design solution - Proto-Takeover - inserts an end-to-end rapid prototyping deliverable into any project, no matter where in its cycle, for a fixed price per sprint (typically 2 - 3 weeks).

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CX-Check

The Service Design Group's best practice customer experience and service design solution - CX-Check - provides an efficient, thorough, end-to-end evaluation of your current customer experience, for a fixed price per function or line of business.

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The Big PictureTM

The Service Design Group's best practice customer experience and service design solution - The Big PictureTM - provides a rapid-fire, total coverage solution for defining and organizing the story line, go to market, and key differentiators for new offerings or products, at a fixed price per project.

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We mean business.

The Service Design Group gets results. We know our solutions work, so we offer fixed prices, results-backed guarantees, and pay-for-performance contracts. If you need to transform your customer experience or service delivery, you should give us a serious look.

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