The Service Design Group offers best practice Customer Experience, Service, and Process Design solutions.

We stand by our work because we deliver results. That's why every solution from The Service Design Group comes with a fixed price, results-backed guarantee.

See how The Service Design Group works.

Contact us: info@theservicedesigngroup.com

Complete service design solutions

The best practice customer experience, service design and process engineering solution from The Service Design Group — Service PathTM — comes in three packages, each specifically tailored to enable, accelerate or transform your business.

Service Path - EnableTM

Get design thinking, service innovation, rapid prototyping and process engineering training to build team capacity and culture.

Included:

  • The HCD Toolkit
  • This is Service Design!
  • Proto-Bootcamp
  • The Lean Six
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  • Full Value: $10,500
  • Package Price: $8,400

Service Path - AccelerateTM

Jumpstart customer experience, service management, and process engineering projects with hands-on, co-creation workshops.

Included:

  • The HCD Toolkit
  • This is Service Design!
  • Proto-Bootcamp
  • The Lean Six
  • Defining As Is
  • Envisioning To Be
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  • Full Value: $41,500
  • Package Price: $31,125

Service Path - TransformTM

Combine the evaluation, innovation, coaching and planning required to start transforming your customer experience and service delivery.

Included:

  • The HCD Toolkit
  • This is Service Design!
  • Proto-Bootcamp
  • The Lean Six
  • Defining As Is
  • Envisioning To Be
  • From A to B(e)TM
  • UX-Check
  • CX-Check
  • Journey Map
  • Full Value: $75,000
  • Package Price: $52,500

The Service Design Group also offers a la carte offerings for design thinking training, hands-on co-creation workshops, expert-led evaluation and analysis, and professional production.

A la carte Training

The HCD Toolkit

Get comfortable with empathy maps, personas, use cases and mission statements.

$2,500

This is Service Design!

Case-based method of evaluating, learning and applying service-based innovation.

$2,500

Proto-Bootcamp

Case-based workshop dedicated to rapid prototyping and evaluation.

$2,500

The Lean Six

Hands-on instruction in Lean Six Sigma and Kaizen based process engineering.

$3,000

A la carte Co-Creation Workshops

Service SketchTM

Organize critical elements of a service-based business or innovation.

$4,000

The
Big PictureTM

Define story line, go to market plans and key differentiators.

$6,400

Defining As Is

Understand current customer experience and opportunities for innovation.

$12,500

Envisioning To Be

Define and refine an optimized customer experience.

$18,500

From A to B(e)TM

Create a transformation plan, identifying scope, budget and resources.

$12,500

A la carte Analysis & Production

SD-Check

Service Design and management audit.

$2,500

UX-Check

Heuristic and competitive benchmark.

$5,500

CX-Check

End-to-end customer experience audit.

$8,000

Journey Map

High-fidelity journey map production.

$7,500

Service Map

High-fidelity, detailed map creation.

$12,500

Service Blueprint

High-fidelity, detailed blueprint creation.

$25,000

Process Engineering

End-to-end process flow design and creation.

$18,500

Proto-Takeover

Rapid-fire critical path interactive prototype.

$15,000

We mean business.

The Service Design Group gets results. We know our solutions work, so we offer fixed prices, results-backed guarantees, and pay-for-performance contracts. If you need to transform your customer experience or service delivery, you should give us a serious look.

Get started with us today

Ready to transform your customer experience and services?