Services unlock new sources of value.

Services should not be add-ons but important revenue generators deserving meaningful investment.

 

That’s why we created Service Path™!

Service Path™ is the only Service Development System that coexists with New Product Development (NPD) processes. It is purpose built as the execution engine that allows enterprises to organize, build and grow service innovation pipelines and service-based businesses.

Get Organized

Service Path™ is the platform that allows enterprises to understand, organize and grow service innovation.

Key activities are:

Capture the current state of services in your organization

Evaluate market opportunities

Create service concepts

Explore service-based business models

01-SP - summary view

Service Sight™ provides the tools for an organization to understand and prioritize service innovation opportunities.

Build Services

Service Path™ is the service innovation system that involves customers directly in exploring and validating new ideas.

Key activities are:

Uncover service innovation opportunities

Build a pipeline of future service innovations

Prioritize service opportunities

Use a phase gate model to transform opportunities into services

Develop services directly with your customers

Ideate with best-practice Design Thinking
and Human-Centered Design

Access and use proprietary tools, techniques and methodologies

Launch new services to market

Manage and continually improve your service portfolio

03-SP - phasegate model

Service Engine™ is a rigorous design process with programmatic activities and critical decision criteria for manufacturing winning services!

Grow Business

Service Path™ is the management tool for monitoring, tracking, and growing a mix of service-based businesses.

Key activities are:

Build organizational capability for service innovation

Develop new commercial models that monetize services

Report monthly on service innovation progress

Track the impact of services on the Business Unit or Enterprise

Establish new key performance indicators for service offerings

Create new barriers to entry against your competitors

02-SP - pipeline view

Service Path’s™ portfolio management and maturity model drives culture change and business model transformation.

Start Building Winning Services

Join other industry leaders who are adopting a proven approach to service innovation.

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