As-A-Service Transformations and Business Building Are the Future Engines of Growth
Managing Principal, Patrick McGowan, speaks about the business value of service innovation
Product innovation will not unlock future opportunities — firms must place services at the center of innovation efforts.
Companies investing in services experience outsized rewards, including 2x services revenue growth.
Companies with mature services achieve EBIT margins at up to 4x the competition.
Top service providers gain customer satisfaction lifts of 10 to 20 percentage points.
Transforming business models and building a service innovation pipeline at Novozymes – a market leader in the biofuels industry.
Disrupting markets and improving service levels in the commercial pest control sector with Bayer – a global chemicals company.
Building a services initiative and new revenue streams at Dawn Foods – a global ingredient manufacturer and distributer.