Foundational shifts are forcing companies to rethink approaches to products, services, and customers.
The rapid evolution of exponential technologies — AI, Machine Learning and IoT — are disrupting every sector.
Product innovation will not unlock future opportunities — firms must place services at the center of innovation efforts.
Companies investing in services experience outsized rewards, including 2x services revenue growth.
Companies with mature services achieve EBIT margins at up to 4x the competition.
Top service providers gain customer satisfaction lifts of 10 to 20 percentage points.
Transforming business models and building a service innovation pipeline at Novozymes – a market leader in the biofuels industry.
Disrupting markets and improving service levels in the commercial pest control sector with Bayer – a global chemicals company.
Building a services initiative and new revenue streams at Dawn Foods – a global ingredient manufacturer and distributer.