Driving Servitization Since 2011
We hyper-focus on B2B as-a-service transformations. Our passion, process, platform and people embody servitization.
What we say is what we do.
Deliver value against specific outcomes.
Celebrate the humans and the results, together.
Make it real. There’s more to services than “digital.”
Make and improve something. Always.
Our Passion for Servitization Drives Us
Patrick McGowan – CEO & Founder drove successful servitization of enterprise software at IBM before founding The Service Design Group and is a recognized MBA + Design thought leader with over 20 patents in software and user experience.
Shaun McAndrew – VP Business Development and Client Engagement honed her leadership skills as a helicopter pilot and Commanding Officer in the U.S. Navy before diving headfirst into conveying the stories that build business relationships and create as-a-service transformations.